April 17, 2014
"Added Customer Value Through Touchpoints" to be Presented at May WNET Meeting
Consumers have more choice than ever when it comes to embracing products and services. To succeed as entrepreneurs, we must differentiate ourselves and rise above the clutter to connect with our customers and clients.
Susan Conklin will show us how to find opportunities to connect with our customers and clients at the next Women's Network for Entrepreneurial Training's (WNET) monthly breakfast meeting, Thursday, May 1st, 8 a.m. at the SUNY Oswego Phoenix Center in the Oswego County Industrial Park, Phoenix (exit 14, State Route 481). This presentation focuses on using process mapping to identify opportunities to add value to your customers' experiences, by understanding how and when to effectively make contact.
Susan Conklin is a university-level instructor, consultant, trainer and coach. Owner of Concentric Personal and Professional Growth, she uses her 20 years of corporate experience managing people and projects to design and facilitate training programs that improve business performance; her goal is to inspire individuals and help organizations evolve. She also teaches the Women's Empowerment Series at the SUNY Oswego Phoenix Center.
The cost for each seminar is $12 for members and $15 for non-members. The WNET annual (Sept. 2013-Aug.2014) membership cost is $25. Each seminar includes a light breakfast.
WNET is supported locally by Operation Oswego County, SUNY Oswego Phoenix Center, NBT Bank, BeautiControl, By Detail and The Greater Oswego-Fulton Chamber of Commerce.
Pre-registration is required for each seminar, and may be made by calling Operation Oswego County, weekdays, at 315-343-1545, or via e-mail firstname.lastname@example.org. Payments may also be made via Credit Card on our website.
For more information about WNET, visit http://www.oswegocounty.org/WNET/index.html. Follow us on Facebook, https://www.facebook.com/WomensNetworkforEntrepreneurialTraining.